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Terms and Conditions


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Terms and Conditions

Terms and Conditions For Product Purchases and Returns

No return allowed on discontinued, clearance, lot sale, final sale, tile, hardwood, carpet or special order. Return boxes must be in original condition and upon our authorization.

No returns after 20 days from date of purchase. No returns for opened boxes. No returns/cancellations for custom and special orders. No returns/cancellations for ordered carpet. Products arriving from  US.  – Minimum 300 sqft return + Cost of shipping to US applies. Customers must pay 25% restocking fee for returned additional in stock items. No exceptions. 

All accessories ( including but not limited to T-molding, Reducers, Stair Nosing, Baseboard, Shoe Molding, Quarter Rounds, Stair Boards, Stair Treads, Custom Made Vent Covers)  are Final Sale. No return, no exchanges. Please buy accordingly.

Extra product (tile) must be returned to the place of pick‐up/supplier and not to Kaplan Flooring showroom.

Warranty of all material is honoured by the flooring brand and/or manufacturer and not by Kaplan Flooring. Kaplan Flooring will help facilitate the warranty claim but will not assume responsibility for outcome.

Manufacturer’s product warranty does not cover damage caused by acts of God, abuse, misuse, neglect, normal wear and tear, water damage/leaks, humidity and moisture issues, expansion and contraction and subfloor issues.

Customer is responsible to maintain relative humidity of space at 35%‐50% to minimize expansion and contraction of product. Warranty will void if above or below this humidity level. 

48 hour acclimatization of product is recommended prior to installation of any hardwood, laminate or engineered product. It is customers’ responsibility to acclimatize product at proper humidity levels mentioned above. Whether Anderson Floors will be installing or not, acclimatization is left to the customer’s discretion and arrangement.

Balance of product must be paid in full prior to pick‐up and/or delivery and/or installation date.

Terms and Conditions for Installation Services

Cost of product must be paid in full prior to installation date. 

Deposit of 50% of installation price is required prior to installation date. Minimum four (4) business days is required to change / or cancel installation jobs scheduled to avoid lost day charge. Lost  day charge of $250 applies if customer decides to cancel or change installation within less than four (4) business days prior to installation.

Kaplan Flooring will honor a 1 year installation warranty only for installs that it has invoiced for and completed, effective the date of completion.

Installation warranty applies to imperfections, defects and/or faults in installation from installer and does not include problems caused by acts of God, abuse, misuse, neglect, normal wear and tear, water damage/leaks, humidity and moisture issues, expansion and contraction, subfloor problems and floor squeaks. Our installers will try their best however; the removal of squeaks is never a guarantee.

The painting and caulking of baseboards, casings, trims and others are to be arranged by the homeowner after installation and is not the responsibility of the flooring installer.

Scraps, packaging and debris will be placed in an area on site as designated by the customer, if disposal option is not selected.

Customer must clear proposed work area of obstruction prior to the installer arriving on site.

Installer will only move dishwashers, toilets, vanities after a plumber has disconnected all plumbing.

Assume plus/minus an extra day to any given installation schedule.

Unknowns and surprises are common in construction. Upon any surprise, Kaplan Flooring will notify customer of changes in cost. It is the customer’s decision to agree or not, in which case the contract may be terminated if Kaplan Flooring cannot continue. Lost day charge of $250 applies if customer decides not to agree therefore resulting in contract termination – NO exception. 

If Kaplan Flooring Installers are to move furniture as part of the contract, they will not remove clothing, china, hardware, antiques, pianos, pool tables, electronics or any small items. They also will not assemble or dissemble any pieces. Installers will only remove pieces of furniture that have been emptied of their contents.

Customer must be available at end of the installation process for the inspection of premises and in order to close off his/her remaining balance.

Installation balance required immediately after completion of installation. There is no exception to this.

Balance must be given to installer or project manager upon completion. Failure to do so may result in the removal of the installed floors and/or communication with the authorities.

Anderson Floors, installers or any labourers may have a claim against the customer for failure to pay for materials supplied or services performed and may enforce this claim by filing a lien against customers’ property.

Terms and Conditions For Shipping and Delivery Services

Kaplan Flooring DOES NOT deliver product, rather we sub‐contract delivery to a third‐party company and acts as the middle‐man between the customer and the delivery company. Kaplan Flooring does this as a convenience to the customer and therefore isn’t responsible for delays or complaints pertaining to delivery of any product. Please note that No Appointments OR Time of Delivery provided for delivery services as arrival depends on many factors that are out of control of the delivery company such as traffic jams, numbers of companies picking up material prior to us, numbers of staff at manufacturers’ warehouse, etc. 

Third‐party Delivery Company offers two different services: Curb-side Delivery (Without-Off-Loading) and Delivery-With-Offloading. 

  • Curb-Side Delivery (Without Off‐Loading) means the product will be dropped off at curb-side, driveway or garage (if no obstruction to wheel passage). Neither Kaplan Flooring nor the delivery company will be responsible for damages that occur after curb-side delivery. Curb-side delivery is the default delivery service for all delivery services mentioned in our website. 
  • Delivery With Offloading means product will be brought in to only the main floor of the house (No basement, no second-floor, no side-entrance or any other entrance other than front door). Additional charges apply for Delivery With Offloading. Please contact us for a custom quote. 
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